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Do you have any restaurants or bars on site?
Sure do! Lylo Swim Club is our poolside bar and restaurant, featuring an all-day menu of fresh flavors and crushable cocktails. Treat yourself to a complimentary popsicle at Pop Stand when you check-in to the hotel, or visit local favorite Cartel Roasting Co. for your caffeine fix. Don Woods’ Say When is our rooftop cocktail lounge, serving up classics with a twist and exquisite highballs.
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Does my room come with pool access?
Yes! Your room includes access for two to Lylo Swim Club. Simply let the pool host know you’re staying at the hotel to receive priority lounge chair seating!
If you want to upgrade to a daybed, they can be reserved here. Children must be accompanied by an adult.
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What are the pool rules?
- no outside food or beverage
- no water bottles of any sort — we’ve got you covered!
- minors must be accompanied by an adult
- ID and bag checks will be done upon entry
- wristbands are not sold at the door on weekends
- maximum of two wristbands per guestroom, no exceptions
- children must be accompanied by an adult
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Do you have a concierge?
Our team is happy to help with recommendations and conveniences throughout your stay. Text us and we’d be delighted to assist.
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When is check-in and check-out?
Check-in is at 3 p.m. and check-out is at 11 a.m. Explore our add-ons during booking to see if a guaranteed early check-in or late check-out is available for your reservation!
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Where do I check-in?
Check-in at the Pop Stand!
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Are there any additional fees?
The Rise Experience Fee is $35 nightly plus tax and includes:
parking
WiFi
$15 Food and beverage credit daily
homemade popsicle at check-in
next-day priority poolside lounger at Lylo (up to two)
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Can I check-in early?
Give us a call or text us and we’ll see what we can do!
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Can I check-out late?
We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.
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What hours is the front desk open?
Our Front Desk is open 24/7, so we’re always here when you need us. Stop by anytime for assistance, local recommendations, or a late-night snack. Need help after hours? Give us a call or text at 602.607.1243 and our team will be happy to assist you.
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Anything else I need to know about check-in?
You must be 21 (or over!) to check-in.
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Do you allow dogs?
We welcome furry friends! A $50 fee per pet, per stay will apply. Any damage or excessive mess left behind may incur additional charges.
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Do you allow service animals?
Of course!
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Do you have event space?
We sure do! Get the details.
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Where do I park?
Overnight self-parking is included in the Rise Experience Fee. Grab your parking pass at the front desk upon check-in!
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What if I’m just coming by for a drink?
We love our neighbors! If you’re coming by for a cocktail, meal, or swim reservation, parking is on us.
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How do I get the best deal on a stay?
Snag the best rate by booking online through our website.
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What is the deposit/cancelation policy?
A deposit of one night’s room and tax is taken at time of booking. Any remaining balance for your stay is collected 72 hours prior to arrival. If you need to cancel, you must do so 24 hours prior to your arrival date for a refund of your deposit. Any cancellation received within 24 hours of check-in will result in a forfeit of the first night’s stay deposit with refund of any additional deposit taken. Groups/room blocks must follow the contracted cancelation policy.
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Can I cancel my reservation?
Yes, you can cancel or modify your reservation by clicking on "BOOK NOW" at the top of our website, and select the "MY BOOKINGS" tab at the top of the page.
To make it easy, you can also just click HERE.
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Do the rooms have fridges?
Yes, all rooms have a mini-fridge.
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When is housekeeping offered?
We like to keep things squeaky clean around here! Our management team personally inspects every room after our amazing housekeeping staff cleans to perfection. Mid-stay cleaning service is available on a daily basis upon request, between the hours of 9am - 3pm. Please text the front desk to schedule. Even if you need a touch-up or fresh linens, we've got you covered!
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Do you have rollaway beds or cribs?
We have a limited number of playpens available. Please inquire at the front desk or contact us at reservations@riseuptownhotel.com for availability.
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Can I smoke or vape in my room?
No. And we’ll charge you $250 if you do. Them’s the rules.